According to reports, Wizards of the Coast received at least 10,000 complaints over the D&D licence changes

 By Justin Reeve

January 15, 2023

It appears that the customer assistance system is beyond capacity.

                                          According to estimates, Wizards of the Coast, the business that created the renowned Dungeons & Dragons game, has received more than 10,000 complaints over the most recent licence adjustments. This naturally takes place in light of the current opposition to a change to the Open Gaming License, a function that has shown to be extremely popular among small studios and homebrew developers.

The information was provided by a source within Wizards of the Coast who recently spoke with a reporter from Gizmodo while still managing to maintain their anonymity in the face of growing public scrutiny of the entire situation. The employee in question explained how to delete a D&D Beyond account, saying that customers should use a system that prompts them to create a ticket. The employee also mentioned that as of earlier this week, there were at least "five digits" worth of complaints. The source continued by claiming that management and moderation have both been a "mess," maybe as a result of Wizards of the Coast lately cutting back on the amount of customer care employees working on D&D Beyond.

The official description of D&D Beyond states that it "makes playing the game easier. The official toolset walks you through character creation and provides free access to the D&D fundamental rules. In addition to a character generator, sheets, and a number of sortable and filterable monster and spell listings, this game companion gives players access to a number of books and supplements. A platform for contributing user-created material is also included in D&D Beyond.

Naturally, the proposed modifications to the OGL have infuriated fans of the brand. Players learned earlier this week that Wizards of the Coast intended to increase their control over fan-made material and charge a 25% fee on third party sales, at least according to a leak. Naturally, this led to the corporation withdrawing some of its most contentious revisions.

Wizards of the Coast released a statement saying, "It was never our intention to affect the great majority of the community. But it's obvious from the response that we rolled a one, I said. Continued the firm, "the forthcoming OGL will contain the rules that allow us to maintain and develop the inclusive environment we are striving to establish and state that it covers exclusively material for tabletop roleplaying games. That implies that any OGL modification won't have an impact on other expressions like live broadcasts, cosplay, virtual tabletop applications, educational and philanthropic efforts, etc. Additionally, nothing that has previously been released under 1.0a will change.

There won't be a royalty system in it, "Players were reassured by Wizards of the Coast. "Additionally, it will not have the licence back clause, which some individuals feared would allow us to steal jobs. We had never considered that before. You will own the material you produce under any new OGL. We will not. On that issue, everything we say will be utterly plain and unambiguous. The purpose of the licence back wording was to safeguard ourselves and our collaborators against creators who erroneously claim that we plagiarise their work just because of accidental similarities.